Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

Owaashopping offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express, Aramex or UPS, we provide reliable and secure shipping of your goods. On this page you´ll find an overview of all available details pertaining to shipping and return.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Track your order via a designated tracking number

4. Receive your order at your specified location

Small items

Typically, goods have an estimated delivery time of 15-45 days

 Some items listed in our shop provide free shipping 

FREE

Shipping cost is dependent on the item and the courier selected

Our products our sourced globally from trusted suppliers and at times it may impact the time of delivery.

Luxury tier shipments in Owaashopping can speed up the delivery to 7-15 days.

DHL express or UPS normally handles such deliveries

We entreat our customers to carefully review our couriers prior a purchase to ensure that they have selected a courier that best suits their perference

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Typically, large goods have an estimated delivery time of 7-14 days

Shipping cost is dependent on the item and the courier selected

Our products our sourced globally from trusted suppliers and at times it may impact the time of delivery.

Depending on the vendor and the item purchased some items may be delivered sooner 

DHL FedX or UPS normally handles such deliveries

We ensue that such items are handled with extra care 

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

Customers can request a free return and refund for those products within 7 days of receiving their order.

In addition to mobile phones, underwear, food categories, and customized products, products priced over $1000 are not eligible for free returns.

Customers can go to local post offices to return unwanted products and receive their refund in three days. The processing time varies depending on the payment solution they used to buy the product.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

What is the deadline to request a return with Owaashopping?

You must request a return within 7 days of receiving the item(s). To return an item, you must keep the item in perfect condition, without using or removing the labels and the original packaging.

Who pays for the shipping costs when making the return with Owaashopping?

If you are returning multiple items from the same seller, please return them together to enjoy "Free Return" on all items. If you return the item one by one, you may need to pay an additional shipping fee.

How long does it take to be refunded?

A full refund will be given once Owaashopping has received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund from Owaashopping.

Do I need to be there to sign for delivery?

No, there's typically no need for a signature upon delivery for our standard shipments. Our goal is to make the delivery process as convenient as possible for you. However, some carriers or specific circumstances may require a signature. Please check your tracking information for any special instructions, and feel free to reach out to our support team if you have any concerns or preferences

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